Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cheryl Conway

Cheryl Conway

June 6, 2025

5  out of  5
rating by Cheryl Conway
"Ms Geuss was so accommodating. She carefully walked me through my options. I never once felt rushed or stressed about not understanding. Mackenzi was just lovely to deal with. She quickly found out answers to my questions. It's so difficult to find good customer service these days. She did a great job today!"
Profile photo of Elizabeth Malizia

Elizabeth Malizia

June 6, 2025

5  out of  5
rating by Elizabeth Malizia
"Very professional and detailed. Highly recommended!"
Profile photo of Amanda Whalen

Amanda Whalen

June 6, 2025

5  out of  5
rating by Amanda Whalen
"I was helped by Mackenzi Geuss getting a quote, and the process was smooth and straightforward, and I appreciated how clear everything was explained to me. The customer service was excellent and professional, and Mackenzi made sure I had all the information I needed to make a decision. This was overall a very positive experience!"
Profile photo of KC

KC

June 6, 2025

5  out of  5
rating by KC
"Had a great experience getting quotes. Excellent customer service. Made me feel relaxed and at ease"
Profile photo of Mike Tinkler

Mike Tinkler

May 29, 2025

5  out of  5
rating by Mike Tinkler
"Mackenzi tried diligently to find any savings I was entitled to and shopped for the best deal. Extremely friendly, helpful, and upbeat even though she was unable to find a policy for me. I'll reach out to her to quote again in the future."
We responded:
"Thanks so much for letting us try to earn your business Mike! Please keep us in mind for the future and let us know if there is anything else we can help with."
Profile photo of Jim

Jim

May 29, 2025

5  out of  5
rating by Jim
"Mackenzi G was an absolute pleasure to work with! Her customer service is unmatched, as she tries to give the most she can offer to her clients. She makes my day every time I reach out to her because of her positivity, humor, and professionalism! This will always be my favorite agency and would recommend their service to anyone and everyone because they care most about you and they truly want to help. 10/10! 5 Stars All Day, Every Day!"
We responded:
"Thank you so much Jim, we greatly enjoy taking care of you!"
Profile photo of Dennis Latham

Dennis Latham

May 29, 2025

5  out of  5
rating by Dennis Latham
"Mackenzi Geuss was very helpful in providing quotes for auto and home insurance with quick communication and very knowledgeable to answer questions"
We responded:
"Thank you Dennis! We are grateful to have the opportunity to take care of all of your insurance needs."
Profile photo of JASON MEHAN

JASON MEHAN

May 21, 2025

5  out of  5
rating by JASON MEHAN
"I had the pleasure of working with Mackenzie Hall as our family moved our insurance to State Farm. She was very quick with responses and patient with me and my questions as we made this decision. She is definitely a big reason why we felt comfortable to make the move with our home/car insurance."
We responded:
"Thank you Jason!! We are so happy to take care of you and your family."
Profile photo of carol b

carol b

May 12, 2025

5  out of  5
rating by carol b
"Terrific agency. Always available when calling their office and getting the information to me quickly. I have been with this agency for many years and would not go anywhere else. Have both auto and homeowners insurance with them. Thank you."
We responded:
"Thank you so much Carol, we greatly appreciate you and your business! We know you have many choices for your auto and home insurance and we take our job seriously to take care of you when you need us!"
Profile photo of Helen Wos

Helen Wos

May 12, 2025

5  out of  5
rating by Helen Wos
"My experience once again was great. Stephen is a great agent and been working with him for years. I will never stray to another. I am still a loyal customer of State Farm and plan on being one. I love that you can talk to a real person when ever I call. Mackenzie is very easy to talk too and helpful with my auto and home owners insurance. I will never get a better price anywhere else. Thanks for working with me.🚙🏠"
We responded:
"Thank you Helen!"
Profile photo of James Gutta

James Gutta

May 2, 2025

5  out of  5
rating by James Gutta
"Went in looking to shop around for insurance prices and ended up paired with Mackenzi G. She was able to find me a policy identical to what I currently had but for cheaper. I definitely recommend anyone curious to stop in and meet one of the representatives. The entire environment is very warm and welcoming."
We responded:
"Thank you so much for the wonderful review James! We look forward to managing your insurance program for many years to come."
Profile photo of Brittneey Filuta

Brittneey Filuta

April 17, 2025

5  out of  5
rating by Brittneey Filuta
"I have received nothing but extraordinary service working with Mackenzie. From phone calls to emails, everything was done timely and worked great with my busy schedule! She handled business, auto and renters insurance for me and with so much ease. I had a handful of questions and she answered every single one, she is so knowledgeable and I will be working with her for years to come! So happy I was referred to work with Mackenzie because I know I’m in the right hands!"
We responded:
"Thank you so much Brittneey! We pride ourselves on outstanding service and personal customer relationships. We are here for all of your home, auto, business and life insurance needs and look forward to working with you for years to come!"
Profile photo of rgeuss

rgeuss

April 11, 2025

5  out of  5
rating by rgeuss
"MacKenzi g. Was nice . Helpful. All the staff was nice , friendly . I saved money charging my carrier. Thank you"
We responded:
"Thank you so much for putting your trust in our agency. We will not let you down!"
Profile photo of Eva Hurst

Eva Hurst

April 11, 2025

5  out of  5
rating by Eva Hurst
"Great service, glad I got my insurance from them. Fast and friendly! MacKenzie G. was a pleasure to work with."
We responded:
"We are so appreciative of your business and are here for anything you need!"
Profile photo of Bradley Laustrup

Bradley Laustrup

April 10, 2025

5  out of  5
rating by Bradley Laustrup
"Mackenzie Fredrick is very personable and takes the time to get to know you so she can match you with the insurance policy that fits you best. She truly cares about you as a person and wants to make sure you and your family are adequately covered and taken care of in all of life’s unfortunate and unforeseen circumstances. She was able to save me money on my car insurance policy and boost my coverage at the same time! She is down to earth and is able to break down all of the insurance jargon into simple terms educating her clients, while working with them to find the policy that fits them the best. If you’re looking for insurance on anything make sure to reach out to Mackenzie and her team! I highly recommend her to all of my friends, family , and clients!"
We responded:
"Brad thank you so much for letting us take care of your insurance and for the kind review. We greatly value our relationship and the trust you put in us!"
Profile photo of Robert Pelham

Robert Pelham

March 19, 2025

5  out of  5
rating by Robert Pelham
"Very accommodating, expedient, knowledgeable and friendly ! Great Agency"
Profile photo of Maggie Dayter

Maggie Dayter

December 26, 2024

5  out of  5
rating by Maggie Dayter
"Mackenzie Hall w State Farm Insurance was an absolute pleasure to work with when I bought my renter’s insurance. She was quick w needed documents and so easy. Thanks again Mackenzie!"
We responded:
"Thanks so much Maggie, we are excited to have you with our agency in Malta!"
Profile photo of AnnaMaria DellaChiesa

AnnaMaria DellaChiesa

December 2, 2024

5  out of  5
rating by AnnaMaria DellaChiesa
"Absolutely perfect. Mackenzie was amazing and I reduced my rates by $150. I’m delighted to have a new insurance company. Like a good neighbor…"
We responded:
"Thanks so much AnnaMaria, we are delighted to have you too! "
Profile photo of Raymond Loomis

Raymond Loomis

November 17, 2024

5  out of  5
rating by Raymond Loomis
"Two years ago, I was shopping for car insurance. I narrowed down, my search, between State Farm & another carrier. Mackenzie Hall, was my contact person. Mackenzie, was professional, courteous & prompt. Unfortunately, at that time, State Farm’s rate, wasn’t quite as competitive, as the other carrier. I contacted, Mackenzie, to inform her, that was choosing the other carrier & she was very gracious & kind. Fast forward, one year and as I was getting ready to renew, with my other carrier. Mackenzie Hall, reached out, to me & asked, if I remembered her? I responded, “of course, I remember, you!” How could I forget someone so gracious & kind. She asked, if she could quote me, my auto/ renters/ umbrella policies, again. I agreed. Mackenzie, reviewed my information, updated my auto information & made the change, to our address, since we had moved. Mackenzie, got back to me, in a timely manner & I reviewed, her quotations, line by line, with my current policies. The coverages were acceptable & this time, State Farm’s pricing, was competitive. So, it was time, to make the change. I called the office on Friday & wasn’t unable to speak with Mackenzie, because she was on the phone, assisting other clients. So, Chris, Christine(?) took my information & passed it along, to Mackenzie. My whole experience with this agency, so far, has been 5 stars. I would recommend that anyone, shopping for any insurance, of any kind, reach out, to Mackenzie, for an opportunity to experience the same, high level of customer service, that I, personally, experienced."
We responded:
"Raymond thank you so much for the glowing review, and for trusting us to take care of your auto, renters and umbrella liability policies ! We are here for whatever you need. Thanks again!"
Profile photo of Joe Urkevich

Joe Urkevich

November 13, 2024

5  out of  5
rating by Joe Urkevich
"Very helpful and responsive. Made transition to State Farm very easy."
We responded:
"Thank you so much for your feedback Joe! We are here to help you with Auto, Homeowners, Renters, Life or Business insurance as your life and needs evolve."
Profile photo of Chris Bushee

Chris Bushee

November 8, 2024

5  out of  5
rating by Chris Bushee
"I would be LOST without my Statefarm agent Kristine - she is ALWAYS there for me!! I have been with this agency (Terry Stoute opened it in the mid 80s) since I moved to Saratoga, and I was thrilled to be one of Terry's firsts! I know it's "suggested" to move around between insurance agencies (for the best rate) but I couldn't imagine leaving Statefarm! Between excellent customer service, great rates and a local office (with plenty of parking!) I'm beyond satisfied : )"
We responded:
"Thanks Chris, we have also loved being able to help you whenever you need our office! Kristine is a great customer service manager. We appreciate your loyalty to State Farm and your trust in our Malta insurance agency!"
Profile photo of Allyssa Staleyross

Allyssa Staleyross

October 29, 2024

5  out of  5
rating by Allyssa Staleyross
"Had an amazing experience with Kristine! She was so responsive, knowledgeable, and helped make the experience so very smooth and easy with zero pressure. I absolutely recommend her."
We responded:
"Thank you so much for the kind review! We love helping customers like you find the right fit for their insurance coverage. We are here for whatever you need!"
Profile photo of Lawrence Levine

Lawrence Levine

October 3, 2024

5  out of  5
rating by Lawrence Levine
"Very efficient, nice to deal with, and well informed. Thank you Mackenzie and Mackenzie!"
We responded:
"Lawrence, thank you for your kind words! I'm glad you found our service efficient and pleasant. It's always our goal to be well-informed and helpful. If you need anything in the future, don't hesitate to reach out. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Profile photo of Andrew Bolton

Andrew Bolton

October 1, 2024

5  out of  5
rating by Andrew Bolton
"Mackenzie was very helpful and a pleasure to deal with! She helped lower my monthly payment about $70 in 5 minutes. I would highly recommend anyone looking for insurance to give her a call!"
We responded:
"Andrew, thank you for your kind words! I'm glad I could assist you in lowering your monthly payment so quickly. Your recommendation means a lot, and I'm happy to have been a pleasure to work with. If you need any further assistance, feel free to reach out anytime. - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"
Profile photo of Danielle Godin

Danielle Godin

August 10, 2024

5  out of  5
rating by Danielle Godin
"Mackenzie Hall was a pleasure to work with and cut our car insurance bill in half"
We responded:
"Hey Danielle, I'm so glad Mackenzie was able to help you and cut your car insurance bill in half! Thanks for sharing your experience with us. If you need anything else, we're here to help! - Mackenzie Frederick - State Farm Insurance Agent, Malta, NY"