State Farm® Insurance Agent Mackenzie Frederick
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bonnie Haskell
September 28, 2026
"Mackenzie Quay you are the best! Thank you for helping me out with my renters insurance policy last week. You went above and beyond helping me out! Thank you so much! I really appreciate it! You certainly put my mind at ease! State Farm in Malta NY gets an A+!!
Thanks again!!
Bonnie H."
Joseph Quirk
September 28, 2026
"Very helpful and always pleasant to talk to"
"Thank you very much, Joseph! It’s truly wonderful to hear that you find our team not only helpful but also pleasant to engage in conversation with. We appreciate your feedback and are glad to know that our efforts to assist you are making a positive impact."
April smialek
September 27, 2026
"Love working with Mackenzie"
"Thanks, April! It's great to hear that you love working with us. We appreciate your trust in our agency for your insurance needs. "
Willy Beaman
September 26, 2026
"Mackenzie was very helpful in my process of finding the right insurance company and policy,any questions I had were answered I will most definitely recommend her company and her personally for anyone looking for insurance coverage thank you again!!!!"
"Willy, finding coverage that feels like the right fit is what we’re all about! We’re thankful our team could help you find an option that works for your needs and appreciate the trust you’ve placed in us. Thanks for the kind recommendation—we’ll be here whenever you need us!"
Chris Bushee
September 22, 2026
"Kristine Haviland at this Malta location is a GOD SEND!!
She is always there for me, (online at DMV? yes!!) and even though we haven't met in person, I feel like she's smiling while helping me!
If someone is looking for insurance (vehicles, homes, art, jewelry, even the classic car!!)
I would highly recommend State Farm, and ask for Kristine Haviland, if you're stopping at Mackenzie Frederick's office, in Malta NY 💜💜💜"
"Hi Chris,
Thank you for sharing such a glowing review of Kristine Haviland! It's wonderful to hear how she's been able to assist you, even from afar, and make your experience with our agency so positive. We truly appreciate your recommendation and trust in us for your insurance needs.
"
Sandra Ingalls
September 19, 2026
"Mackenzie and the crew at State Farm in Malta are AWESOME. Worked diligently to get me the best deal on my Auto Insurance. All around, a great group interested in providing the best service in the best way."
"Hi Sandra, thanks a ton for your awesome feedback! We are thrilled to hear you appreciated their efforts in securing the best deal for your auto insurance. We're grateful for your trust and look forward to continuing to serve you in the future."
Loni Golden
August 29, 2026
"Mackenzie was wonderful with helping me. I highly recommend giving her a call."
"We really appreciate the shoutout, Loni! We're delighted to hear that we were able to assist you effectively. If you ever have more insurance needs or questions, feel free to reach out to our team."
lala
August 28, 2026
"Kristine H. Was wonderful to work with, articulate speedy & super nice."
"Lala, we are thrilled to hear that Kristine made your experience with our agency so uplifting with her articulate and swift service. Remember, whenever you need support with your insurance needs, we are here to empower you—don't hesitate to reach out!"
Michaella Suits
August 20, 2026
"I had a great experience working with Mackenzie Frederick. She made getting home and auto insurance very easy. She answered all my questions and saved me money. Highly recommend!"
"Michaella, your recommendation says it all! Knowing we could make setting up your home and auto insurance straightforward while also helping you keep more money in your pocket means a lot. Thank you for trusting our team and sharing your experience!"
M
August 11, 2026
"We relocated to the Capital Region from out of state and were glad to connect with the M. Frederick agency, specifically Mackenzie Quay. Mackenzie provided timely, professional service to move our policies. Highly recommended!"
"Thank you so much for your recommendation and for choosing our agency! We're absolutely thrilled to hear that we could help you with your policy transfers during your move to the Capital Region. If you ever need any more assistance with your insurance needs, please don’t hesitate to reach out. We're here for you!"
Bryon Roberts
August 8, 2026
"Great branch of the company I have been going here for years! They are great at making sure you are covered and true! Highly recommended if you want peace of mind on your insurance needs"
"Years of trust like this mean so much to us, Bryon! Thank you for recommending our team and for continuing to choose us for your insurance needs. We’ll be sure to share your kind words with everyone here—it’s always rewarding to know our efforts have made a difference!"
Paul Wagoner
August 5, 2026
"5/5 Stars – I recently switched my insurance to State Farm with Mckenzie, and she made the entire process an absolute breeze! She was incredibly professional, efficient, and so easy to do business with. It is rare to find customer service this seamless and pleasurable. I highly recommend working with Mckenzie if you want a stress-free transition!"
"Five stars from you means we’re doing something right. Thank you, Paul, for your recommendation and for choosing our agency for your insurance needs! We're delighted to hear that we made your transition to State Farm smooth and enjoyable. If you ever need assistance or have questions about your coverage, feel free to reach out."
Madison Murray
July 28, 2026
"This is my first review and I am writing one because of Kristine Haviland. Thank you for your help the other day. You were so sweet."
"Madison, your feedback made our day! We’re so glad Kristine Haviland was able to provide the guidance and service that stood out to you. Thank you for choosing our team—we’re always here whenever questions come up."
Tiffani Murray
July 28, 2026
"Kristine Haviland - Amazing customer service and great personality. Very Knowledgeable. Mackenzie you hired a good one."
"We love hearing stories like this, Tiffani! It’s great to know Kristine was able to provide the kind of service that made you feel valued and supported. We appreciate your recognition and look forward to being here for you."
Shane Murray
July 28, 2026
"Kristine is great to work with. She answers quickly and diligintly. She is a delightful to talk to. We did not make a deal simply because I have lower rates at this time. If my decision was based on cutomer service I would have bought 10 policies."
"Thank you, Shane, for your feedback and for highlighting Kristine's dedication and responsiveness. It's wonderful to hear that her customer service made such a positive impression on you. If your insurance needs change in the future, we would be delighted to assist you."
Janet Picar
July 25, 2026
"On sales positions we've all done sales positions but Mackenzie followed instructions on when to reach back out to me and had just the right amount of persistence. She was quick she was prompt she had all my numbers it took me all of 5 minutes to change insurance companies. She's efficient, kind, funny, and caring. I look forward to a long relationship with State Farm andMacKenzie. I. highly recommend her!!!"
"Thank you so much, Janet, for your wonderful feedback and recommendation! It’s fantastic to hear that our team's promptness and attention to detail made your transition to our agency so smooth. We’re thrilled to have you as part of the State Farm family and can’t wait to support your insurance needs for many years to come!"
Moses Shehan Dana Lee
July 25, 2026
"Got the best rate possible for life and car insurance combined. Was a seamless process and with outstanding customer service pleasant and thorough glad I got Mckenzie and state farm on my side."
"We’re honored to have earned your trust, Moses Shehan Dana Lee! It’s wonderful hearing that securing your life and auto insurance was such a smooth experience. Thank you for allowing us to be your insurance team—we’re always here whenever you need us."
hongle Lin
July 25, 2026
"good service !"
"Hongle, we’re keeping this five-star rating as a reason to smile. Thanks!"
Debra Drummond
July 25, 2026
"Was very easy to add insurance which makes.our move.that much easier"
"Debra, thanks so much! We're glad to hear that adding insurance was a smooth process and that it helped make your move easier. If you have any more insurance needs in the future, feel free to reach out to our team."
Grace Jurgens
July 8, 2026
"A friend of mine recommended Mackenzie when we were talking about auto and rental insurance. She told me to call and find out what the difference was. The other two companies I only worked with on the internet. What a wonderful help I received from Makenzie - she was knowledgeable, explained everything to me and I was amazed at the price difference I received with her agency. It was a pleasures to work with her and to get State Farm Insurance."
"Grace, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Jocelyn Keys
June 20, 2026
"Mackenzie was very helpful, kind, and knowledgeable when assisting me with renters insurance. She was very attentive and helped make this a seamless process!"
"You just made our day, Jocelyn! Thanks for taking the time to share your experience. We’re here for you whenever you need us!
"
Joanne Bruggemann
June 12, 2026
"While searching for better insurance coverage and a lower premium, Mackenzie reached out to me. She provided me with her knowledge and expertise and found a better alternative to the coverage I had for my two automobiles. She was professional and courteous and made it stress free and easy to switch insurance companies for the better! Highly recommend her for any insurance needs!"
"Thank you, Joanne, for sharing your experience! It's great to hear that our team was able to assist you in finding better coverage and making the switch easy and stress-free. We appreciate your recommendation and are here for any future insurance needs you may have."
Jeffrey Avella
June 5, 2026
"Kristine Haviland, the customer service manager handled my renters insurance for my Daughter's new apt. Kristine was so personable & professional.
Kristine made the transaction so enjoyable and processed it within minutes, answering all my questions and communicating perfectly. I would recommend this agency and if you have the opportunity to work with Kristine you will be happy you did!!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Kermit Salfi
May 28, 2026
"Kristine ..Thank you for the outstanding customer service!!"
"Thank you, Kermit, for your kind words about Kristine's customer service! We're glad to hear that you had a positive experience with us. If there's anything else we can do for you, feel free to reach out."
Vanessa Malone
May 14, 2026
"I have been working with Mackenzie Quay at the Mackenzie Frederick office for years and she's always been fantastic. Anytime I need something, she's on it and she's always polite and helpful. I cannot recommend her or this office enough. I've been with State Farm since I was a teenager (I'm 44 now for reference) and I've always had good service but the service I've gotten from this office is always above and beyond. I've interacted with Mackenzie Frederick as well and she's also fantastic. Thanks for all the help over the years!"
"Thank you, Vanessa, for your kind words and for being such a loyal customer over the years. It's great to hear that Mackenzie Quay and our team have consistently provided you with exceptional service. We truly value your trust and look forward to continuing to support you. "